Lambeth Council | Service Design

Promoting digital inclusion in the borough

 
 
 

CHALLENGE

 

How can we identify the needs of a marginalized community and mitigate digital exclusion? 

 

 

SOLUTION

 

By implementing a collaborative design process with Lambeth Council, the solution was a self-learning platform presented on a digital (quiz game) and a physical (booklet) solutions that aimed to facilitates users and staff members of the Lambeth digital inclusion program (Digi-buddies) to easily identify people’s needs. Although this tool facilitates to understand the process of how to find a job by a step by step guide. This platform also helps people to learn and improve digital skills to be prepare to the modern life.